What does the Service Standard say about choosing AI technology?

Answered

Point 11 requires teams to choose tools that create a high-quality service cost-effectively, understand how their technology works — including AI — preserve future choice (avoid lock-in via open standards), and consider impacts on user experience, inclusion, and the reliability of information or decisions about users.

From the guidance

Primary (how) Service Standard: 11. Choose the right tools and technology

Understand how the technology they use works, including emerging technologies and artificial intelligence (AI).

Section: 11. Choose the right tools and technology

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Secondary (normative) Service Standard: 11. Choose the right tools and technology

Consider how the technology will impact user experience and inclusion — for example, avoid situations where your technology choices might reduce the reliability of information given to users or decisions made about them.

Section: 11. Choose the right tools and technology

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Secondary (normative) Service Standard: 11. Choose the right tools and technology

Preserve the ability to make different choices in future — for example, reducing the chances of getting locked into contracts for specific tools and suppliers by using open standards.

Section: 11. Choose the right tools and technology

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