Sources

Service Manual

Incorporated Guidance

How-to guidance for meeting the Service Standard, including team setup, user research, security and a dedicated page on using AI in services.

Why this source matters

Playbook repeatedly points here for team setup and user research for AI; Using AI in services is primary how-to for public-facing AI transparency and chatbot disclosure.
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Source details

ID
service-manual
Organisation
Government Digital Service (GDS)
Type
Guidance
Status
Incorporated
Priority
1
URL
https://www.gov.uk/service-manual
Audience
  • service teams
  • user researchers
  • delivery managers
Themes
  • Service-Design
  • User-Research
  • Agile-Delivery
  • Security
  • Ai-In-Services
Related FAQ themes
  • getting-started
  • delivery-assurance
  • security-tools
Formats
HTML
Discovered via
potential_external_sources
Discovered on
2026-08-04

Notes

First ingest focused on AI-in-services and Service Standard point 9; further Service Manual pages can be added later.

Incorporated articles

Listed as

  • GOV.UK - Service Manual