How do people challenge or seek redress for an AI-influenced decision?

Answered

Build contestability into the service. Under Article 22, people must be able to contest a solely automated decision in a timely way, with simple routes to human intervention. The Data and AI Ethics Framework also requires feedback, contest and redress routes. Record those routes in the ATRS deployment-context field where the tool is in scope.

From the guidance

Primary (how) ICO: Article 22 of the UK GDPR and fairness

For the processing to be fair and compliant with Article 22, individuals must be able to contest a decision in a timely manner. Meaningful transparency is fundamental to support this and you must put in place the appropriate measures to ensure individuals can exercise their rights.

Section: Will impacted individuals be able to contest an automated decision?

Read this in ICO: Article 22 of the UK GDPR and fairness (opens in new tab)

Secondary (normative) Data and AI Ethics Framework

Upholding accountability means ensuring that people affected by the use of a data or AI system can: understand how decisions were made; provide feedback; contest outcomes that are incorrect; seek redress if they’ve been affected by erroneous or unjust outcomes – for example, by asking for the decision to be reviewed or corrected, especially in the case of automated decision making.

Section: Establish feedback mechanisms

Read this in Data and AI Ethics Framework (opens in new tab)

Secondary (normative) AI Playbook for the UK Government

You should have systems in place that allow users to report issues and prompt a human review.

Section: Principle 4: You have meaningful human control at the right stages

Read this in AI Playbook for the UK Government (opens in new tab)

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